Question 1

What happened to AvailHealth?

Accepted Answer

AvailHealth, the original developer of KeyNotes EHR, has disbanded. Bondbyte Inc. acquired KeyNotes and continues its development, hosting, and support. Existing KeyNotes users can contact Bondbyte directly for continuity of service.

Question 2

Is KeyNotes still being developed and supported?

Accepted Answer

Yes. Bondbyte Inc. owns KeyNotes EHR and actively develops, patches, and supports it. Clients receive hosting, daily backups, software updates, and direct support from Jeremy Bond at Bondbyte.

Question 3

What is KeyNotes EHR?

Accepted Answer

KeyNotes is a mature clinical EMR suite designed for behavioral health, substance use disorder, and drug counseling providers. It includes patient scheduling, electronic billing, Medicaid EDI integration, ASAM-aligned assessments, patient records, and financial reporting.

Question 4

Does KeyNotes support Medicaid billing?

Accepted Answer

Yes. KeyNotes supports 837 EDI Medicaid billing and includes a King County Medicaid export. Bondbyte has successfully implemented Medicaid integrations for behavioral health providers throughout Washington state.

Question 5

Is KeyNotes HIPAA compliant?

Accepted Answer

Yes. KeyNotes is hosted on HIPAA-compliant servers managed by Bondbyte Inc. with daily backups and controlled access to protected health information.

Question 6

Does KeyNotes support credit card billing?

Accepted Answer

Yes. KeyNotes integrates with Stripe for credit card billing. Bondbyte handles the setup and configuration of Stripe within your KeyNotes installation.

Question 7

What is the ASAM alignment in KeyNotes?

Accepted Answer

KeyNotes aligns with the American Society of Addiction Medicine (ASAM) criteria, providing assessment tools and clinical documentation structured around ASAM standards for substance use disorder treatment.

Question 8

How quickly can a new clinic get up and running on KeyNotes?

Accepted Answer

Most new KeyNotes clients are installed, configured, and running within a day. Bondbyte handles server setup, software installation, and initial configuration. Training is included.

KeyNotes EHR — Built for Behavioral Health Clinics.